Employment Type




Skill level

Senior & Lead

What would I be doing?

You will be responsible for helping understand, define and drive the future of our products.

Through user research and testing you will work with cross-functional feature teams to reveal what our users really need from our products. As part of the design team your role will help the UX and development teams better understand what would make a user’s experience more intuitive, accessible, and seamless.

What does my day to day look like?

  • Understand customers, their needs, wants, pain points and opportunities

  • Directly impact the overall customer experience

  • Solve unique problems in an interesting way, sometimes the best solution is the simplest

  • Work directly with clients and customers where your ideas and advice matters

  • Play some retro arcade 

Who are Human looking for?

We’re looking for Senior and Lead Researchers to join us who are willing to learn, grow and help us learn and grow with you.

The ideal people would have experience with:

  • Working with startups or within product teams

  • Helping define strategy and design decisions

  • Conducting ethnographic, face-to-face, user research

  • Analysing quantitative and qualitative research insights

  • Working with cross-functional teams to share insights

  • Plan and implement user research strategies and methodologies

  • Presenting research findings to stakeholders and internal feature teams

  • Mentoring less experienced UX researchers and designers within the team

  • Facilitating usability studies with consumers

  • Not being afraid to ask questions to better understand problems

  • Using a range of UX research tools

What else should I know?

  • Flexible working hours

  • Go to the gym, run or other healthy activities during the day

  • Weekly team breakfast and morning coffee walking Standups

  • Stand up desks

  • Location (Sydney CBD, between Wynyard/Town Hall)

  • Contract or Perm roles available

Who are these Humans?

Human is a product experience agency who put the human back into digital. By partnering with start-ups, corporates, government entities and not-for-profits, Hello Human provide research insights along with design/delivery capabilities where customers and clients need them most.